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We are always ready to listen to our clients’ feedback and propose new solutions.

BanPrime wants to hear your feedback.

In compliance with CMN Resolution 4.859/2020, this channel is intended exclusively for receiving reports related to unlawful acts such as internal fraud, money laundering, corruption (according to the Brazilian Anti-Corruption Law No. 12.846/2013 and other related laws), conflicts of interest, abusive telemarketing practices (in the offer of products and services), among other cases of misconduct involving BanPrime Bank employees, executives, and service providers.

Reports can be submitted anonymously or with identification. In all cases, we are committed to ensuring confidentiality and protecting the whistleblower’s identity. Anyone who, in good faith, reports or raises a complaint, suspicion, doubt, or concern regarding possible violations of the Institution’s guidelines will not suffer retaliation.

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0800 810 8078

9h às 17h de segunda a sexta

Ouvidoria

0800 888 6660

9h às 17h de segunda a sexta

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MORE ABOUT US

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BanPrime is a banking infrastructure platform that offers complete solutions such as App and Internet Banking, Banking as a Service, Prepaid Cards, Payment Hub, and Indirect Pix. Our technology allows companies to provide financial services without needing to develop their own infrastructure, ensuring agility, security, and regulatory compliance.

BanPrime’s App and Internet Banking allow companies to offer their own digital account with services such as PIX, transfers, payments, and financial management. The platform is 100% customizable via white label and can be easily integrated through API, providing a complete banking experience for clients and partners.

BanPrime’s Payment Hub centralizes and automates bill, tax, and invoice payments in a single environment. With secure and scalable infrastructure, it offers API integration, reducing operational errors and ensuring greater financial control. Your company gains efficiency by eliminating manual processes and offering faster, safer payments.

BanPrime provides a customizable prepaid card solution, allowing companies to create their own debit and credit cards. With API integration, these cards can be used for purchases and withdrawals on the Banco24Horas network, increasing engagement and generating new revenue for your business.

With BanPrime’s Indirect Pix, your company can offer instant payments without needing direct integration with the Central Bank. Our infrastructure enables quick activation via API, ensuring security and regulatory compliance. This reduces costs and simplifies Pix implementation, making your operation more efficient and competitive.

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